Head of Casework

  • Fecha de publicación: 23/09/2020
  • Nombre de la empresa: ROYAL SOCIETY OF MUSICIANS OF GB
  • Descripción de funciones:

    Head of Casework

    About us

    The Royal Society of Musicians is the UK’s oldest music charity and provides vital financial assistance and advice to those professionally active in the world of music, who are unable to work due to accident, illness or old age. In the last five years the Society has considered 1,542 applications for assistance and distributed grants totalling £2,354,163. Casework sits at the heart of all the Society’s activities and the Society prides itself on the highly personal support it gives to all its beneficiaries. In a profession where public knowledge of illness or financial difficulty has a devastating impact on an individual’s career, the Society ensures that every application for assistance is treated with the utmost discretion and sensitivity.

    The Society employs a staff of five, two of whom form the Casework Team. The Casework Team receive and process all casework enquiries and applications for assistance, enabling the production of monthly schedules and reports, as well as annual reviews for consideration by the Society’s Governors. Casework manage and maintain the Society’s relationship with all applicants and beneficiaries, conducting visits when required. Regular liaison with like-minded organisations not only enables working relationships to remain strong, but also ensures beneficiaries can be signposted to the most appropriate support networks as necessary.

    The Society is now looking to increase the number of beneficiaries it supports each year. To assist with this process, a 6-month scoping project has been undertaken in partnership with performing arts health charity, BAPAM (The British Association of Performing Arts Medicine). This project has enabled detailed analysis and assessment of all aspects of Casework at the Society.

    Primary Aim and Personal Attributes

    Working to the Chief Executive, the Head of Casework will manage the day to day running of Casework at the Society. They will be highly empathetic and compassionate towards all applicants and beneficiaries, demonstrating a consistently high level of customer care and responsiveness coupled with patience, tact and diplomacy. They will also have an interest in music and sympathy towards the profession, recognising the value of the arts as a whole.

    The Head of Casework will contribute to the development of a strategy to ensure the successful and sustainable growth of Casework within the Society. The postholder will then assume responsibility for implementation and delivery of the strategy to ensure the Society provides the highest quality of service to all those it supports. They will also develop networks across the UK, including within the charity, benevolent funds and the healthcare sectors with the primary aim of increasing awareness of the Society in those sectors, and will represent the Society at meetings and events where appropriate.

    For full details, please refer to the job description 

    Applications

    To apply for this post, please forward your CV and a cover letter outlining your reasons for applying, previous experience and what you can bring to the role. All applications should be marked for the attention of the Chief Executive and sent to The Royal Society of Musicians either by email (recruitment@rsmgb.org) or post (26 Fitzroy Square, London W1T 6BT).

    All applications must be received by 18.00 on Friday 2 October 2020

     
     
     
  • Localización del puesto ofertado: UK - London (Central), London (Greater)
  • Remuneración: Salary Up to £45,000 per annum