Spanish Speaking customer service advisor

  • Fecha de publicación: 14/10/2020
  • Nombre de la empresa: Sitel
  • Descripción de funciones:

     

    Our Coventry branch opened its doors in October 2014 and has been rapidly expanding ever since, turning into one of the city’s most prominent new employers in the local market. The site employs 300 staff providing front office solutions to a variety of leading brands, and has become widely known as Sitel’s global outbound hub.

    The Role

    We have fantastic opportunities for experienced Customer Service Advisors to join our vibrant and expanding site in Coventry. Our Customer Service Advisors will be motivated, organised, high calibre and dedicated to delivering a great service.

    Your duties will include (but are not limited to):

    • Receiving inbound calls and possibly making outbound calls regarding general customer enquiries
    • Dealing with customer complaints
    • Building rapport with new and existing customers
    • Demonstrating a keen attention to detail
    • Working effectively as part of a team
    • Adhering to company principles and values

    Knowledge/Skills/Abilities

    • Excellent customer service skills
    • Be fully fluent written and spoken in both English and French
    • Previous experience in a customer focused environment
    • Demonstrable experience of working within a structured process
    • Excellent IT Skills (MS Word, Excel and Outlook)
    • The ability to work well as part of a team
    • Educated to GCSE standard (5 x A*-C) or equivalent

    #Why Sitel

    Sitel is an award-winning call centre outsourcing provider that has been a leader in its field for over 25 years on an international basis.
    Our operations span over 135 centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.

    #WhySitel – Benefits of working for our company

    • 20 days’ holiday + statutory bank holidays
    • Attendance reward bonus scheme
    • Free NVQs onsite
    • Onsite paid training
    • Excellent Career Opportunities
    • A fun working environment
    • Potential for lift share
    • Reduced Gym Membership - Everyone active
    • Eye Care Vouchers
    • Pension schemes
    • Corporate discounts
    • Childcare Vouchers
    • Fruity Monday! Free fruit every week

    Data Notice

    The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

    Contract length: 3/4 months

    Contract length: 3-4 months

    Job Types: Full-time, Temporary

    Salary: £10.00 per hour

    Experience:

    • sales: 1 year (Preferred)
    • Customer Service: 1 year (Preferred)

    Education:

    • A-Level or equivalent (Preferred)

     

    Apply

  • Localización del puesto ofertado: UK - Coventry CV1 3BH
  • Remuneración: £10 an hour