Spanish Speaking Sales and Customer Service Advisor

  • Fecha de publicación: 14/10/2020
  • Nombre de la empresa: Randstad Inhouse Services
  • Descripción de funciones:

     

    Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?

    Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.

    Benefits:

    • A Performance based monthly bonus – up to 8%
    • Pension
    • Generous holiday accrual (up to 33 days pro rata including Bank Holidays)
    • Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
    • Full training provided

    Hours of work and salary:

    • £10.00 PER HOUR
    • Shift pattern: 0800 and 2000 Monday to Friday and weekends 0900 – 1700
    • 40 HOURS PER WEEK

    Responsibilities:

    • Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to

    ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries
    Right First Time in a prompt, friendly and professional manner

    • Identifying and closing sales opportunities to sign customers up to additional products and services meeting

    revenue targets

    • Providing a value add service that enhances the customer experience and builds our brand and service reputation
    • Providing first class service to our business customer base
    • Understanding the customer requirements
    • Building rapport with the customers
    • Capture, maintain and ensure quality of customer data
    • Identifying, highlighting and escalating any service related issues, incidents or trends
    • Delivering and maintaining both individual and team targets

    Requirements:

    • Fluent in Spanish and English, both spoken and written
    • Experience of working in a fast paced, high performance culture, ideally within a customer contact centre

    environment, providing excellence in service to the customer

    • Previous retail/hospitality experience and the use of point of sale systems is desirable
    • Previous experience of working within sales/revenue generation targeted campaigns
    • Energetic, inquisitive, can- do-attitude
    • Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
    • Good listening and problem solving skills
    • Quality focused with attention to detail
    • A genuine interest in the campaign brand
    • A team player
    • IT Savvy with good MS Office and keyboard skills
    • Flexibility in hours of work/shift patterns – requirement for limited On Call Working over weekends on a rota basis

    This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.

    Does this sound like the role for you? If so, send your CV to apply today!

    Job Types: Full-time, Temporary

    Salary: £10.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Language:

    • Spanish (Required)

    Flexible Working Options Available:

    • Not offered

    Apply

  • Localización del puesto ofertado: UK - Liverpool
  • Remuneración: £10 an hour