HEAD HOUSEKEEPER (Ref.315)

  • Fecha de publicación: 16/09/2021
  • Nombre de la empresa: KTT
  • Descripción de funciones:


    KTT is looking to hire a head housekeeper for one of its clients.


    Our client The Collective Canary Wharf is one of London's newest and the only co-living building of its kind in Canary Wharf.


    Day to day duties:


    To take control and responsibility for the smooth and efficient operation of the Housekeeping Department, ensuring all guests’ facilities are maintained to the standards required and the departmental budgeted profitability is achieved. Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms within the property. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.


    Duties and responsibilities:


    1. Assigns room attendants their duties and inspects work for conformance to prescribed standards of cleanliness and efficiency per hour.

    2. Lead and motivate the team

    4. Coordinates work activities and attend management meetings

    5. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.

    6. Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards.

    7. Inventories stock to ensure adequate supplies.

    8. Evaluates records to forecast department personnel requirements.

    9. Makes recommendations to improve service and ensure more efficient operation.

    10. To effectively administer and plan rotas, timesheets, lieu time and holidays

    11. Covers Supervisors on the floors during holidays and days off and performs cleaning duties in cases of emergency or staff shortage.

    12. Issues supplies and equipment to room attendants/linen porter/s.

    13. Establishes standards and procedures for the work of housekeeping staff.


    Essential Key Skills:


    - Previous experience as a Head Housekeeper or Deputy Head Housekeeper

    - Be a hands-on manager

    - Superb attention to details and understanding of luxury brand

    - Excellent customer service skills for guest interaction

    - Exceptional organization skills

    - Ability to work as a part of a team to ensure a productive environment

    - Strong leadership and motivational skills which are capable of nurturing, developing, and inspiring staff

    - The ability to work well under pressure and in a busy environment

    - Approachable, friendly, and understanding of the daily needs of a busy housekeeping team

    - Ability to multitask


    In return for your dedication, KT&T and The Collective Canary Wharf are offering:

    - Opportunity to develop in your role

    - Regular team events and incentives

    - A fun, supportive and inclusive work environment

    - 20 days holiday plus 8 Bank Holiday

    - £28.000 initial salary


    If you are interested please contact us by sending your CV to hr@kttgreencleaning.co.uk